The traditional face-to-face exit interview can often be a difficult process. Exit interview behaviour ranges from the extreme venting of frustrations to withdrawal and evasiveness regarding the real reasons for leaving. HR professionals who have carried out these interviews will appreciate the need for considerable skill and sensitivity in handling the interaction in order to achieve a productive resolution.

Talent ExitInsight is a questionnaire-based feedback tool designed to help the leaver structure their thoughts and feelings into a format that clearly identifies the drivers behind the decision to resign, as well as collecting information on their positive experiences within the organisation.

The Talent ExitInsight output is specifically designed to support the face-to-face Exit Interview by providing a “leaver profile” that acts as the focal point for a meaningful, insightful and productive conversation. The output equips the HR professional with a powerful framework to focus the Exit Interview, enabling the practitioner to probe the relevant issues, harvest critical information, and concentrate on creating a positive “leaver experience”. An interview guide informs and advises the user on how to interpret the profile, and provides many useful example questions.

Used consistently over time, the information can be collated to provide the organisation with a valuable insight into why people resign. This information can then form the basis for strategic interventions to prevent further attrition.